We design our products with you in mind. We use intelligent technology to develop solutions that are easy to use and help you succeed in your job. We work hard to ensure that you have the resources needed to get the most value out of our products, and convenient access to help 24/7.
As a Medius customer, you’re not just getting the cutting-edge technology our spend management suite runs on – you also have access to a host of different services, resources and support. The customer center is your one-stop-shop for all the information you need, whether it’s accessing product details in the success portal, discovering additional solutions in our suite or browsing our library of tool tips and tricks.
You can navigate through these various resources using the tabs above. In addition to what’s included in our customer center, you can also reach out to your account manager to coordinate any requests or needs. At the end of the day, we’re committed to ensuring the customer lifecycle is a valuable relationship and an opportunity for us to support our clients to new heights of success and happiness.
Medius Customer Day 2023
Updated regularly with new content, the portal provides user guides, technical documentation, and much more, and is available whenever you need help.
If you can't find what you need from our self-serve resources, submit a support ticket for technical support, and we'll connect you with our product experts.
Information about newest additions to Medius Spend Management, and the new features we introduce.
AP & Source to Contract Hacks, a content series full of tips, tricks and utilization advice from the leading minds at Medius, is packed full of suggestions for how to get the most out of your Medius suite.
Catch up on the latest AP Automation and Spend Management trends, news and insights with the Medius Blog.
Every successful AP team tracks its performance. You can too, using our latest customer benchmark data to compare your key performance metrics against peer data and see where you stand and where you can improve.
Instructional videos
Medius Elevate Advisory Services
Medius Elevate Advisory Services pairs you with subject matter experts who work as an extension of your AP team, consistently helping you increase adoption and compliance across your organization. If you make continuous improvements a priority, and if you want to maximize your efficiency, Medius Elevate is designed to help you reach your organization’s goals.
The Medius Customer Success team is a skilled, global team of product experts dedicated to your success. We work in collaboration with you, sharing best practices and product expertise. Our goal is to make your life easier, and help you get maximum value out of our products.
Customer Success supports you with tools, process KPIs, benchmarks, tips and tricks, for you to drive your own improvements self-sufficiently.
Extra training, process tuning sessions, change or service requests are examples of aid available to customers from our Professional Services team comprised of system experts. Access to these services and best practices are available to you on-demand and can be arranged through your account manager.
Medius and our partners help customers gain complete control of cost, cash, and compliance throughout the entire procure-to-pay lifecycle.
Medius Elevate Advisory Services pairs you with subject matter experts who work as an extension of your AP team, consistently helping you increase adoption and compliance across your organization. If you make continuous improvements a priority, and if you want to maximize your efficiency, Medius Elevate is designed to help you reach your organization’s goals.
At Medius we provide complimentary modules that comprise a complete Spend Management suite. Whether you’re looking to augment your invoice management with Medius Fraud and Risk Detection or cross into the purchasing processes with Medius Procurement, we have the solutions to do the job, as an extension of the solution you already know and love.
Medius Fraud and Risk Detection works with the Medius platform to provide an added layer of protection powered by machine learning and AI controls. It also provides visibility and reporting that shows risk exposure and trends over time, so you can watch your finance operations grow more and more secure.
Expensya, a leading provider of employee spend management solutions, is now a part of Medius. The expense management platform is brimming with intelligent tech – from AI to ML and OCR that shifts work away from employees and opens a window to crystal clear transparency into your spend.
With Medius AP Automation and integrated Medius Pay, we created a simple, secure and streamlined vendor payment process to pay all your domestic and international suppliers via a single channel and earn a guaranteed annual dividend from credit card payments.
Ditch sending paper POs to your suppliers. By integrating Medius AP Automation with Medius Procurement, you can enable total, organization-wide spending control while introducing simplicity to the purchasing process – and making it easier to stay compliant.
Discover our full Spend Management suite of solutions, including Contract Management, Sourcing, and Supplier Management on our solution overview page.
Community matters, and here at Medius, we take pride is building meaningful connections with our customer base and engaging with them on ways we can partner together to continue to change the way businesses manage their spend and transform their finance processes. Enjoy some snapshots from recent customer engagement events below.
Find us on LinkedIn where we're sharing helpful content like our #MediusAsks and #MediusExplains series, featuring information straight from the bright minds here on the Medius team and diving into topics top of mind for nearly every finance leader, such a fraud and risk. Give us a follow to stay tuned for future content, too!
Medius’ SVP of Innovation, Daniel Ball, takes us through the top three issues around payment processing systems and how to tackle them.
VP of Capture Product, Katarina Andersson, explains how AI is transforming finance departments across the world from reducing manual tasks and mitigating fraud to spotting patterns in customer and vendor journeys.
Medius’ VP of Payments, Jonathan Beckham, PMP, CSM, CSPO, explains how B2B payments fraud is an increasing concern for businesses, with over 50% targeted by fraudulent activity in the last year.
#MediusExplains one of the biggest accounting scandals of the decade. The Olympus Scandal. The fraud totaled $1.7bn, and had been ongoing since the 90s - but how did they do it? And how were they found out?
#MediusExplains the scandal that helped to bring in the Sarbanes-Oxley act. Inflated revenues and false account entries led to a $180b burst bubble for WorldCom over two decades ago in 2002.
#MediusExplains one of the most highly publicized accounting scandals in history. Who were the players responsible for Enron's $74 billion loss and ultimate demise? How did they do it? And how did they pay for it?
Head to our blog to learn about interesting trends in AP and invoice management,
and to continue the journey toward continuous improvement.
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